Last updated: 9 February 2026
"Staff feel supported by a great manager and love the positive team culture, but agency workers cover absences and some recruitment checks were incomplete."
Staff understood how to support people safely, risk assessments provided further guidance about individual risks. People were supported to receive their medicines when they needed them.
Staff told us they enjoyed working at the home. They felt supported by the registered manager and their colleagues. One staff member said, 'I love coming to work, staff are amazing.'
There were enough staff to safely support people each shift... in case of absences regular agency staff were used. One staff member told us, 'It's a high staff ratio, we're never short staffed.'
Per 2018 comprehensive inspection: Staff undertook mandatory training and refresher trainings in topics and subjects relevant to their roles. Staff were regularly supervised and had an annual appraisal.
The registered manager had good oversight of the service. Staff spoke highly of the registered manager. One staff member said, 'She is very supportive, you can tell her anything.'
Per 2018 comprehensive inspection: The registered manager employed an activities coordinator who planned... activities such as cards, dominos, board games, mindful colouring and knitting.
Staffing is adequate but they use agency workers for absences.
in case of absences regular agency staff were used
Recruitment checks missed full job history for some staff.
We identified that the registered manager had not always obtained a full employment history for some staff.
Only standard training and induction, no specialist courses or funded qualifications.
There was a training program which showed which training staff were required to complete each year.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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