Last updated: 10 February 2026
"Strong management and training with a supportive staff culture, but varied feedback on staffing levels and gaps in medicine records."
Safeguarding systems in place and people felt safe, but 'some medicine records could have been better' and incident outcomes unclear; strong IPC assured per 2020. Per 2019 comprehensive inspection.
Staff felt supported with regular supervisions and appraisals; positive attitudes observed, one staff said fondly 'I love my residents.' Per 2019 comprehensive inspection.
Enough staff on duty to meet needs and robust recruitment, but 'Feedback about staffing levels varied. Some people said there were plenty of staff available, whilst others told us there weren't enough.' Per 2019 comprehensive inspection.
Wide range of training provided, detailed induction, supervisions and appraisals for all staff; IPC training and COVID supervisions. Per 2019 comprehensive inspection and 2020.
Two registered managers present throughout, open and transparent, with very positive feedback: 'Everyone we spoke with provided us with very positive feedback about the managers and the staff team.' Per 2019 comprehensive inspection.
Wide variety of structured activities based on preferences including home safari, entertainers, outings, poetry reading; 'the activity co-ordinator works very hard.' Per 2019 comprehensive inspection.
Staffing is adequate but some said there aren't enough staff, so shifts can feel busy and stretched.
Feedback about staffing levels varied. Some people said there were plenty of staff available, whilst others told us there weren't enough. Per 2019 comprehensive inspection.
There were gaps in medication records and unclear follow-up after accidents, so safety processes had minor issues.
Some medicine records could have been better... Incidents and accidents had been documented. However, the outcome and actions taken were not clear. Per 2019 comprehensive inspection.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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