Working at Berkeley House
Off Greenwich Avenue, Hull, HU9 4UW
Operated by Bupa Care Homes (HH Hull) Limited
84 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Staff feel supported by a good manager and enjoy an open culture, but missing risk assessments and mixed staffing feedback are concerns."
Safety & Risk
4/10
!
People's care plans did not always include risk assessments for known risks for staff to follow help keep people safe. Where people were prescribed medicines, on an 'as required' basis, clear guidance was not always in place.
Staff Culture
6/10
✓
The staff we spoke with described an open and honest culture where people and relationships mattered. Staff had team meetings and one to one supervision.
Staffing Levels
5/10
!
We received mixed feedback from people and staff in relation to appropriate staffing levels to meet people's needs. The provider was responsive to our feedback and immediately implemented additional staff whilst a review of needs was completed.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received induction, training, supervision and appraisal to ensure they had the right skills and competencies for their role.
Management
6/10
✓
Staff told us, [manager] is good and supportive, she has time for people. An effective system was consistently operated to monitor the quality and safety of the service.
Programmes
6/10
✓
Per 2019 comprehensive inspection: There was an activity coordinator. There was a range of activities for people to participate in such as bingo, choir visits, community farm, garden centres and social clubs.
Points to consider
Risk assessments for known risks are not always in care plans, and guidance for as-needed meds is sometimes unclear.
People's care plans did not always include risk assessments for known risks for staff to follow help keep people safe. Where people were prescribed medicines, on an 'as required' basis, clear guidance was not always in place to ensure staff had information about when these medicines should be given.
Staffing levels got mixed reviews from staff and residents, even though extra help was added during the inspection.
We received mixed feedback from people and staff in relation to appropriate staffing levels to meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews