Last updated: 10 February 2026
"Kind staff who know residents well and responsive management, but limited activities and some inaccurate risk assessments hold it back."
The provider did not always manage risks... some risk assessments were not accurate... provider had updated all risk assessments by the second day.
Staff knew people well and there were sufficient staff deployed, staff were seen to be kind and respectful to people.
there were sufficient staff deployed, and staff were suitably recruited and trained.
There was a safeguarding policy in place which had been followed and staff received training.
We discussed this with the registered manager who took immediate action to address this issue.
staff told us the church often visited the home... singer from the community went in and did a singing activity... art tutor who came into the home once a month.
Only basic activities like monthly art tutor visits, church visits, and occasional singing, so the job is mostly routine personal care.
staff told us the church often visited the home. On the day of assessment, we saw how people were involved in singing when a singer from the community went in and did a singing activity with the people. People told us they enjoyed the activities available for example, one person showed us a piece of art which they did with an art tutor who came into the home once a month.
Some risk records for staff were not up to date, like wrong turning times after sores healed or sling left on too long while sitting.
one person had been sat in a chair with their sling on for a long period of time... one person’s risk assessment guided staff to reposition the person every 2 hours due to a pressure sore. However, this information was not accurate as the person’s sore had healed.
Staffing is adequate but nothing special, just sufficient numbers with no info on stable team or easy workloads.
there were sufficient staff deployed, and staff were suitably recruited and trained.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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