Working at Berehill House Care Home

The provider had systems, processes and procedures in place to protect people from the risk of abuse... followed their processes if concerns were raised... processes to learn from accidents, incidents and near misses.

Staff told us [supervision, appraisal and team meetings] were effective and productive, looking at what had gone well and where improvements could be made.

There were sufficient staff, with the right mix of skills... Staff told us their workload was manageable.

There was a comprehensive training programme for staff which included training in specific needs and conditions, such as skin health and swallowing difficulties. The provider encouraged staff to obtain relevant qualifications and diplomas.

The registered manager was supported by the provider's management system with frequent visits by senior management, and management and directors meetings.

People had access to a wide range of relevant and meaningful activities... worked with a nearby silk mill... local nursery visited once a month for people to share activities.