Working at Benton Care Services Limited
4 Benton Terrace, Stanley, DH9 0NT
Operated by Benton Care Services Limited
13 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Strong leadership, open culture and motivated staff with good safety, although basic activities and training hold it back."
Safety & Risk
8/10
✓
People's personal risks were well-managed. Medicines were administered in a safe manner. Incidents were reviewed for learning.
Staff Culture
8/10
✓
Staff were motivated to work together and provide people with the best care. The culture of the service was open.
Staffing Levels
6/10
✓
Staff confirmed they had a regular rota in place. There were enough staff on duty to meet people's needs.
Training & Dev
5/10
!
Each member of staff had received an induction to the service. They were required to complete and update their knowledge through training and supervision.
Management
8/10
✓
The registered manager was a strong leader who empowered staff, approachable with a 'revolving door' where staff sought advice.
Programmes
4/10
!
Books, puzzles and art equipment were available in the home. People were able to go out supported by staff on their own or in small groups.
Points to consider
The job is mostly routine care, with basic stuff like puzzles, art, books, TV and occasional outings or picnics.
Books, puzzles and art equipment were available in the home. People told us they liked watching the TV soaps. People were able to go out supported by staff... picnics.
Staff get basic induction, training updates and supervision, but no specialist courses or funded qualifications.
Each member of staff had received an induction to the service. They were required to complete and update their knowledge through training and supervision.
Enough staff to cover shifts with a regular rota and stable team, but no extra for unhurried personalised care.
Staff confirmed they had a regular rota in place. There were enough staff on duty to meet people's needs. People benefitted from a strong, stable staff group.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews