Working at Bentley Lodge Care Home

There was an open culture, where people, relatives and staff felt able to raise any issues and were listened to... Staff told us they felt respected, valued, supported and listened to in their role. Feedback included, “I feel very valued for the work I do” and “Management supports me.”

Staff told us they received ongoing training, competency assessments and supervision. In addition, they were supported to complete professional qualifications or to pursue any particular interests such as end-of-life care or wound care. Nurses’ registration was checked... and they were supported with their professional re-validation.

The registered manager has been registered for over 2 years and was very experienced. Since joining the service, they had developed both the home’s culture and the staff team to ensure they were working effectively together... Both were highly visible within the service and supportive to the staff team.