Working at Bentley House
Pegs Lane, Hertford, SG13 8EG
Operated by Signature Senior Lifestyle Operations Ltd
90 bedsNursing homes
Workplace Score
4.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.4/10
Key Finding
"Staff get regular training and supervision, but feel undervalued by managers, short-staffed and face medicines safety issues."
Safety & Risk
3/10
✕
Prior to this inspection people had not received their medicine as the prescriber intended. Managers did not always report safeguarding incidents appropriately.
Staff Culture
4/10
!
Not all staff we spoke with felt engaged with the management team. Staff survey results reflected the mixed opinions of staff.
Staffing Levels
4/10
!
Staff told us there were not enough staff to meet people's needs. They told us people needed care staff to spend more time with them.
Training & Dev
7/10
✓
Staff received regular supervision sessions to discuss performance and any training required. The provider was also supporting three staff to develop their skills with training to become a nurse associate.
Management
3/10
✕
Staff told us they did not all feel valued by or engaged with the management of the service.
Programmes
6/10
✓
People told us there were activities organized in the home... We observed a flower arranging activity... Activity groups were organised that supported people's interests, such as gardening or cooking.
Points to consider
Staff say there aren't enough workers so residents wait for help and you feel stretched.
Staff told us there were not enough staff to meet people's needs... people had to wait at times for staff to support them.
Managers don't make you feel valued or keep you in the loop on changes.
Staff told us they did not all feel valued by or engaged with the management of the service... Care staff told us they did not have face to face meetings regularly.
Lots of mistakes giving meds before the inspection and some bruising not reported to authorities.
There had been a number of medicines errors... 34 for April 2021... managers did not always report safeguarding incidents appropriately. For example, medicine errors, or where staff had found people with unexplained bruising.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2022
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews