Working at Bentley House

Staff say there aren't enough of them so people wait at times and some problems could be avoided.

Staff however told us there were not enough staff to meet people's needs. They told us people needed care staff to spend more time with them.

Managers did not always report safeguarding concerns like unexplained bruising or medicine mistakes to the right people.

managers did not always report safeguarding incidents appropriately. A review of incidents had not always prompted management to refer these to the local authority. For example, medicine errors, or where staff had found people with unexplained bruising or injury.

Some staff do not feel valued or properly connected to managers with no regular team meetings.

Staff told us they did not all feel valued by or engaged with the management of the service. Care staff told us they did not have face to face meetings regularly.