Working at Bentley Court Care Home
29 Nordley Road, Wolverhampton, WV11 1PX
Operated by Bondcare (Regions) Limited
77 bedsNursing homes
Workplace Score
4.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.0/10
Key Finding
"Staff feel supported with good training and supervision, but staffing shortages mean call bells go unanswered and residents lack engagement."
Safety & Risk
3/10
✕
The provider had not ensured all medicines were stored safely. We found some prescribed topical creams were not stored in lockable facilities and were kept in people’s rooms. We observed some equipment... was not operating and was faulty.
Staff Culture
6/10
✓
The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff described feeling supported by the management team at the home.
Staffing Levels
2/10
✕
The provider did not ensure there were enough qualified, skilled and experienced staff. Relatives felt there were times during the day when there were not enough staff to support people including weekends and during mealtimes. We saw call bells and bed sensors which were left for over 10 minutes unanswered.
Training & Dev
6/10
✓
Staff received effective support, supervision and development opportunities from the provider. Staff had access to supervision and meetings to offer support in their role and regular updates to their training was offered.
Management
4/10
!
Staff described feeling supported by the management team at the home, one staff member said, “The manager is very supportive and approachable.” But leaders had not ensured medicines storage systems were adequate and had not been successful in acting to make changes to cultural concerns.
Programmes
2/10
✕
We saw some people had no engagement and encouragement at lunchtime as there were not any staff available to offer this. One person confirmed, “I am stuck indoors, and I am in my room most of the time and it gets boring. I have never been out.”
Points to consider
Not enough staff so call bells go unanswered for over 10 minutes and you have no time to chat with residents.
We saw call bells and bed sensors which were left for over 10 minutes unanswered. We saw some people had no engagement and encouragement at lunchtime as there were not any staff available to offer this.
No activities or engagement so the job is mostly routine personal care like helping with washing and meals.
Staff not engaging people in conversation, not offering choices at mealtimes... One person said, “I am stuck indoors, and I am in my room most of the time and it gets boring.”
Some medicines left unsecured in rooms and equipment like bed sensors not working properly.
Some prescribed topical creams were not stored in lockable facilities and were kept in people’s rooms... a sensor mat... was not plugged in... an air mattress had an alarm sound going off all day.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews