Working at Bentinck Crescent
39-40 Bentinck Crescent, Morpeth, NE61 6SX
Operated by Community Integrated Care
7 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Supportive approachable managers and positive culture with proud staff, but agency staff use in staffing and no activities coordinator hold it back."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff told us they felt confident to speak up if anything went wrong.
Staff Culture
8/10
✓
Staff told us morale was good, and they were proud to work for the service and that they loved their jobs. A staff member said, “We have such a good manager now... the improvement is amazing.”
Staffing Levels
6/10
✓
The provider had a robust process in place that made sure there were enough qualified, skilled and experienced staff, who received effective support and development opportunities.
Training & Dev
7/10
✓
Staff told us they received the appropriate training to be able to undertake their roles effectively. One staff member said, “We do lots of training and I am currently doing my level 3.”
Management
8/10
✓
Staff said managers were approachable, supportive and listened to them. Management worked closely with staff and people to ensure care was delivered to a standard that met clear expectations.
Programmes
6/10
✓
Funded one to one support hours meant staff could support people to be involved in activities of their choice... These included trips to football and the theatre. The service provided a minibus for activities.
Points to consider
Staffing meets needs with the same staff providing continuity, but no word on low agency use or workloads light enough for personalised unhurried care.
The provider had a robust process in place that made sure there were enough qualified, skilled and experienced staff... Families told us that their relatives received care and support from the same staff members
Some community trips and outings using the minibus add variety, but no activities coordinator or special programmes to enrich the daily role beyond basics.
These included trips to football and the theatre. The service provided a minibus for activities, or people were supported to utilise public transport.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews