Working at Benson House Care Home
1 Churchfield Lane, Wallingford, OX10 6SH
Operated by CH (Benson) Limited
70 bedsNursing homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.1/10
Key Finding
"Staff receive regular training and feel supported by the management team, but no registered manager in post and reliance on agency staff are concerns."
Safety & Risk
7/10
✓
Risks to people's safety and well-being were managed through a risk management process. Medicines were managed safely, and people received their medicines as prescribed.
Staff Culture
6/10
✓
Staff were complimentary of the support they received from the management team. Staff said, 'Management team are available to support 24/7. There is always an on call regional manager and can call them any time'
Staffing Levels
5/10
!
We received mixed feedback in relation to staffing levels. However, on the day of the inspection we saw there were sufficient staff deployed to meet people's needs. The home was using agency staff to ensure continued safety.
Training & Dev
6/10
✓
Staff had regular training and opportunities for regular supervision and observations of their work performance.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post.
Programmes
5/10
!
People told us they had access to limited activities at Benson House... Activities also included arts and crafts, gardening and reminiscence. One activities coordinator had recently left and another one recently appointed.
Points to consider
No permanent manager in post, just an interim one after recent changes.
At the time of our inspection there was not a registered manager in post.
Staffing is adequate but relies on agency staff and there are complaints from residents about long waits.
We received mixed feedback in relation to staffing levels... The home was using agency staff to ensure continued safety.
Activities are limited since the coordinator left, just basic events, crafts, pets and gardening.
People told us they had access to limited activities at the moment. We lost our leader, she found somewhere else to go.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews