Last updated: 10 February 2026
"Staff feel valued and well supported by friendly management with good safety, but activities are not always person-centred and agency staff cover sickness."
People were protected from potential abuse and avoidable harm by staff who had regular safeguarding training. Risks were identified, assessed monitored and regularly reviewed.
Staff told us they felt valued and were well supported. One member of staff told us, 'I really like working here. The care and nursing staff are friendly, I feels supported by the whole team'
There were enough staff to meet people's needs. Two nurses were on duty each day supported by six care workers. One nurse and two care workers were on duty at night. Agency staff was being used to cover sickness absence.
Records showed training was regularly updated to ensure staff had the skills necessary to meet people's support needs. Staff told us, 'We get lots of training.'
Staff were very positive about the management of the service. They told us they felt valued and were well supported.
There were activities provided for people. Games and crafts were available. Some external entertainers visited the service. However, these activities were not always person-centred, relevant and meaningful to everyone.
Activities are basic like games, crafts, and occasional outings, but not always meaningful or person-centred, so the role feels mostly routine personal care.
Activities were not always person-centred, relevant and meaningful to all the people living at the service. We recommend that the service take advice and guidance from a reputable source regarding the provision of appropriate, person-centred and relevant activities for people living at Benoni.
Staffing is adequate with no vacancies, but they use agency workers to cover sickness, which means sometimes working with unfamiliar team members.
There were no staff vacancies at the time of this inspection. Agency staff was being used to cover sickness absence.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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