Working at Bennett House
Bennett House, Telford, TF7 5HR
Operated by Lotus Care Management Services Limited
45 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff receive strong training and feel motivated and well supported, but activities are basic without a dedicated coordinator."
Safety & Risk
7/10
✓
Peoples risk assessments were personalised and robust... the registered manager maintained a clear audit trail of any safeguarding incidents... Medicines were stored safely... minor recording issue that was immediately dealt with.
Staff Culture
7/10
✓
We spoke with five staff who told us they were motivated and said that they were well looked after and happy to be working at the home.
Staffing Levels
6/10
✓
The service made sure there were suitable numbers of staff to support people in the home. This was supported in discussion with people and their relatives. The staff team were consistent.
Training & Dev
8/10
✓
Staff had training in all of the required areas the provider deemed was necessary and in additional areas to meet the needs of the people whom they supported. The registered manager had signed up to two pilots regarding oral health and staff training to reduce hospital admissions.
Management
7/10
✓
The registered manager regularly held staff meetings where staff were able to air their views. We spoke with five staff who told us they were motivated and said that they were well looked after and happy to be working at the home.
Programmes
5/10
!
We observed that staff would engage with people living in the home by playing board games or puzzles... getting involved in crafty things... flower arranging and another time an exercise class with a soft ball.
Points to consider
Staff do basic activities like games, puzzles, crafts, and exercises but no dedicated coordinator or specialist programmes, so the role stays mostly routine personal care.
staff would engage with people living in the home by playing board games or puzzles. One person was assisting a carer to clean out a parrot cage... crafty things... flower arranging... exercise class with a soft ball.
Staffing levels are suitable and the team consistent but no details on low agency use or long-serving staff to make workloads always manageable.
The service made sure there were suitable numbers of staff to support people in the home... The staff team were consistent.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews