Last updated: 9 February 2026
"Excellent training for complex needs and safe medicines management, although staffing retention details are unclear and activities lack a dedicated coordinator."
Medicines were administered as prescribed and managed safely. Staff recognised incidents and reported them appropriately. Managers investigated incidents and shared lessons learned.
Staff we spoke with were keen to provide a good quality service for people. They told us there was effective communication and they worked well together.
The service had enough staff to support people, take part in activities and enable visits in the community.
Staff had completed all core training relevant to their roles. Staff told us they also received training which enabled them to support people with complex needs... such as care of people with tracheostomies, ventilators and PEG feeding tubes.
People, their relatives and staff felt the management team were approachable, helpful and caring.
People were supported to engage in meaningful activities... regular schedule of activities on offer... baking and art and craft sessions... gardening... swimming.
Staffing is adequate to meet needs, but no details on staff retention or agency use.
The service had enough staff to support people, take part in activities and enable visits in the community.
Activities include baking, crafts and outings, but no dedicated coordinator or specialist therapeutic programmes.
People were supported to engage in meaningful activities to suit their interests. Both in the home and in the community... baking and art and craft sessions... gardening... swimming.
AI Generated
Last inspected: November 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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