Last updated: 9 February 2026
"A proactive safety culture, supportive leaders, and valued staff, although staffing relies on agency workers and extra hours while recruiting more."
The provider had a proactive and positive culture of safety, based on openness and honesty. Records of falls and medication errors were analysed for themes and risks mitigated.
Staff told us they felt supported and valued by the provider. One staff member told us, “It is a good place to work and to grow.”
There were sufficient staff on each shift to keep people safe, with a mix of permanent and agency staff being used.
Regular supervisions and an appraisal system were in place for staff. Leaders maintained oversight of staff training and supervisions.
Staff told us they found leaders approachable and supportive if they had any concerns. A person’s relative told us, “The manager has been very supportive and responsive.”
Onsite physiotherapy and occupational therapy teams supported daily rehabilitation including cooking in kitchens, gardening in raised beds, community trips and local quizzes.
Staffing is adequate to keep people safe but relies on agency workers and extra hours from permanent staff while recruiting more.
There were sufficient staff on each shift to keep people safe, with a mix of permanent and agency staff being used. Leaders told us the provider was in the process of recruiting and inducting more permanent staff members to reduce the reliance on agency and permanent staff taking on additional hours.
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