Working at Benkhill Lodge
38 Benkhill Drive, Bedale, DL8 2ED
Operated by North Yorkshire Council
30 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Staff feel supported in a friendly culture with strong infection control, but basic activities leave residents bored and evenings are short-staffed."
Safety & Risk
8/10
✓
2021 targeted inspection: Assured on preventing infections, PPE used effectively, ample supplies, visitor controls, cleaning, testing, social distancing, outbreak management, up-to-date policy.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff felt supported, enjoyed working there and described relaxed friendly culture; calm friendly atmosphere noted by people and professionals.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: Staffing levels were sufficient but mixed feedback on evenings, people said 'We could do with more staff, we only have two on an evening.'
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received training on moving and handling, safeguarding etc., regular supervisions and appraisals with some gaps addressed post-inspection; 2021: COVID-specific training and competency checks.
Management
7/10
✓
Per 2018 comprehensive inspection: People, relatives and staff provided positive feedback about the registered manager; staff felt supported; 2021: registered manager had quality systems and robust communication for infection control.
Programmes
4/10
!
Per 2018 comprehensive inspection: Basic activities like jigsaws, bingo, quizzes, entertainers, no designated coordinator, mixed feedback 'Sometimes I am bored to tears'; 2021: activities adapted in small groups for COVID.
Points to consider
No dedicated activities coordinator, just basic games like bingo and jigsaws, and some residents get bored.
no designated activities co-ordinator... mixed feedback... 'Sometimes I am bored to tears. There is not a lot to do.'
Enough staff in the day but evenings stretched with only two carers, buzzers sometimes not answered quickly.
mixed feedback in relation to staffing on an evening... 'We could do with more staff, we only have two on an evening. You can sometimes ring and ring the buzzer and nobody comes'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews