Working at Benjamin Lodge

Leaders did not always report safeguarding concerns to regulators as required, showing oversight gaps.

Notifications relating to potential safeguarding incidents had not always been made to the CQC as required by law.

Staff numbers get the job done but staff say some days they feel stretched and need more help.

'They are just sufficient. Some days we need more and others not. We always have [Name of registered manager] to call'

Only standard training like care certificate and NVQs, no specialist courses or funded qualifications.

Records we reviewed confirmed that staff completed the Care Certificate... I have done the care certificate and a level three NVQ.