Last updated: 9 February 2026
"Approachable leadership, positive team culture and good training, but limited activities and uncertain staff retention hold it back."
Safeguarding processes in place, staff confident raising concerns; provider learned lessons from incidents like positive behaviour support training.
There was a positive and open culture; staff said 'We work together as a team and communicate with each other' and interacted supportively.
The provider ensured there were sufficient numbers of suitable staff and we observed staff had time to spend individually with people.
Specialist training was provided including positive behaviour support; staff enrolled for Oliver McGowan training with regular supervision.
Members of staff told us the registered manager was approachable with an 'open door' policy and worked as part of the team.
People supported to access community, day centre, parks and Halloween party arranged.
Days mostly routine care with basic outings to parks or day centre and events like Halloween parties, no dedicated activities coordinator.
People were supported to access the wider community by staff... One person said, 'I go to the day centre'... there were Halloween decorations on the walls and a party was being arranged.
Staffing is adequate for one-to-one time but no details on team retention or agency use to show it's stable and reliable.
The provider ensured there were sufficient numbers of suitable staff. We observed staff had time to spend individually with people and knew everyone very well.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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