Working at Benham Lodge
42 Pelham Road, Gravesend, DA11 0HZ
Operated by Choice Support
9 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Approachable leadership, positive team culture and good training, but limited activities and uncertain staff retention hold it back."
Safety & Risk
7/10
✓
Safeguarding processes in place, staff confident raising concerns; provider learned lessons from incidents like positive behaviour support training.
Staff Culture
7/10
✓
There was a positive and open culture; staff said 'We work together as a team and communicate with each other' and interacted supportively.
Staffing Levels
6/10
✓
The provider ensured there were sufficient numbers of suitable staff and we observed staff had time to spend individually with people.
Training & Dev
7/10
✓
Specialist training was provided including positive behaviour support; staff enrolled for Oliver McGowan training with regular supervision.
Management
7/10
✓
Members of staff told us the registered manager was approachable with an 'open door' policy and worked as part of the team.
Programmes
5/10
!
People supported to access community, day centre, parks and Halloween party arranged.
Points to consider
Days mostly routine care with basic outings to parks or day centre and events like Halloween parties, no dedicated activities coordinator.
People were supported to access the wider community by staff... One person said, 'I go to the day centre'... there were Halloween decorations on the walls and a party was being arranged.
Staffing is adequate for one-to-one time but no details on team retention or agency use to show it's stable and reliable.
The provider ensured there were sufficient numbers of suitable staff. We observed staff had time to spend individually with people and knew everyone very well.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews