Working at Benfield Hall Nursing Home

Staff were trained in safeguarding and understood how to report abuse. The manager had listened to staff concerns and made appropriate safeguarding alerts to the local authority.

Staff reported in the survey they did not always feel able to express their views. The manager told us she had spoken to staff about being open with her about their views.

Staff were supported through an induction period, and with training and supervision. The provider had put in arrangements for staff training to be delivered face to face by an external training agency.

Although the registered manager was on extended leave they had kept in touch with the interim manager and provided support. The provider had taken steps to improve the service by appointing a consultant to review the workings of the home.

An activities coordinator prepared a plan of activities for the week. The plan was subject to change as people's wishes varied from day to day. Staff supported people to access the community.