Working at Belvoir Vale Care Home

Risk assessments relating to health conditions were detailed and clearly directed staff what action they should take... Lessons were learnt when things went wrong... following analysis of incidents a trend was identified relating to mealtimes, changes were made and there had been a clear reduction in incidents.

The homes' philosophy of 'Family' was truly embedded in the culture of the home... Staff told us, 'The management team are very supportive, they a million percent would act on anything big or small, it's just a lovely place to work, the managers make sure we are ok personally as well, they genuinely care.'

Staff were recruited safely and there were enough staff deployed to meet people's needs... staffing levels were determined by assessing people's individual needs, staff rotas we reviewed demonstrated there were always enough staff on duty... People received care from kind and experienced staff who knew them well.

Staff were encouraged to complete specialist courses and National Vocational qualifications... Staff received training in medicines and had their competency assessed... The registered manager completed a specialist leadership course and had enrolled the home manager in a future leader's course.

The registered manager was passionate, motivated and determined to achieve the best possible outcomes for people... People, relatives, staff and professionals told us the management team and the environment they had created was exceptionally supportive.

Activities were truly person centred... staff supported men at the home to visit... 'Men in Sheds'... Every person was supported to create a bucket list... staff supported the person to achieve this goal... they took part in an academic study to improve healthcare for older people living in care homes.