Last updated: 10 February 2026
"Supportive managers create a happy team with strong safety practices, although basic training and adequate staffing hold it back."
Risks had been assessed and care was planned to keep people safe. Medicines were safely stored and administered. Incidents were reviewed by the registered manager on a monthly basis to see if there were any trends and action could be taken.
People told us, 'You will never get a better set of staff. [Registered manager] and [deputy manager] are marvellous and the staff are all happy.' Staff also felt included and were able to raise issues with the registered manager or deputy manager.
People told us there were enough staff to support their needs. The registered manager continually monitored how quickly staff were meeting people's needs to ensure there were enough staff available.
Staff had received training in how to provide safe care to people and knew how to report concerns about people's safety. Staff had received training in the safe administration of medicines and had their competencies checked.
The registered manager had audits in place to monitor the quality of care provided. They had been effective in driving improvements. Staff said, 'They are really nice to work with, or for.'
Only basic training on safe care and medication handling, no specialist courses or funded qualifications mentioned.
Staff had received training in how to provide safe care to people and knew how to report concerns about people's safety. Staff had received training in the safe administration of medicines and had their competencies checked.
Staffing levels are adequate with monitoring in place, but nothing special like low staff turnover or minimal agency use.
People told us there were enough staff to support their needs. The registered manager continually monitored how quickly staff were meeting people's needs.
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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