Last updated: 10 February 2026
"Staff feel supported with an approachable manager, but unsafe medicines management, unassessed risks and training gaps hold it back."
Medicines and risks unsafe: 'two people had ran out of their medicines... 17 days... Records... not always in place... Risks to people had not always been assessed'
'Staff felt supported in their role... described the registered manager as approachable, open and transparent'
Recruitment gaps found and mixed feedback on levels: 'gaps in employment for three staff... one staff member had commenced employment before their DBS... additional staff member at peak times would be beneficial'
Training gaps identified: 'the training matrix provided indicated gaps where not all staff had completed essential training for their role'
Registered manager approachable, open and transparent but 'systems and processes were ineffective and not robust enough to maintain oversight of the service'
People ran out of medicines for up to 17 days with poor records and some risks like stairs not assessed properly.
We found two people had ran out of their medicines which placed them at risk of harm. For one person they did not have their medicines administered for a period of 17 days and another person for a period of three days.
Gaps in essential training leave staff less ready for some resident needs.
the training matrix provided indicated gaps where not all staff had completed essential training for their role.
Recruitment checks incomplete with job history gaps unchecked and one worker started before background check done, plus sometimes short staffed at busy times.
We found gaps in employment for three staff which had not been explored. We also found one staff member had commenced employment in the home before their Disclosure and barring service check (DBS) had been received... other staff told us an additional staff member at peak times would be beneficial.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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