Last updated: 10 February 2026
"Staff enjoy a positive culture with supportive management, but basic activities without special programmes and limited career training hold it back."
Per 2019 comprehensive inspection: People were safe and protected from avoidable harm. Medicines were managed safely. Accident and incidents were recorded and analysed to identify patterns and used as a learning opportunity. Per 2021: Assured provider was using PPE effectively, preventing infections and managing outbreaks.
Per 2019 comprehensive inspection: Staff told us they enjoyed their job and spoke with kindness about the people they supported. One member of staff said, 'We treat people as our family.' 'The support I have had from the management team has been excellent. I feel confident to go to them about anything.'
Per 2019 comprehensive inspection: There were sufficient numbers of staff to meet people's needs. We saw there were enough staff to respond when people needed them. Staff had time to spend with people and did not appear rushed.
Per 2019 comprehensive inspection: Staff received training which was effective and relevant to people's needs. Staff told us additional training was available when required. There was an induction programme for new staff. Staff told us they felt supported through regular supervision.
Per 2019 comprehensive inspection: People, relatives and staff told us they felt listened to and the management team were open and approachable. Staff told us the registered manager was supportive and led by example.
Per 2019 comprehensive inspection: People told us they were supported to take part in many different pursuits and hobbies they enjoyed. Different activities were organised daily; we observed staff supporting people in reminiscence activities, word-searches and crafts.
Job is mostly routine care with basic activities like crafts and word searches, no coordinator or special programmes like pet therapy to add variety.
Different activities were organised daily; we observed staff supporting people in reminiscence activities, word-searches and crafts. Per 2019 comprehensive inspection
Staff numbers are enough to avoid rushing but no details on low agency use or long-term staff retention.
There were sufficient numbers of staff to meet people's needs. People and relatives were happy with the level of staffing provided. Per 2019 comprehensive inspection
Training covers basics and some extras like for behaviours that challenge but no funded qualifications or clear career paths.
Staff received training which was effective and relevant to people's needs. Staff told us additional training was available when required. For example, training had been offered to staff to better enable them to support people who displayed behaviours that could be harmful to others. Per 2019 comprehensive inspection
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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