Last updated: 9 February 2026
"Safe care from skilled staff, enough staffing without people feeling rushed, and varied daily activities, but some carers feel managers do not listen and teamwork is weak."
People living at Belvedere Lodge received safe care from skilled and knowledgeable staff. Staff knew how to identify and report any concerns. The provider had safe recruitment... Medicines were managed safely.
Staff told us they were not always confident they would be listened to by the registered manager. One staff said, 'At times it feels like them and their favourite and us, just carers not being listed to.'
There were enough staff to meet people's needs. Staff told us they were not rushed and had sufficient time to support people.
Per 2020 comprehensive inspection: Staff completed an induction to their role and ongoing training. This enabled them to keep up to date with best practice and develop their skills and knowledge.
The home was managed by a registered manager who had been in post since the last inspection... However, this was not always clear to staff and as a result they were not always working well as a team.
Per 2020 comprehensive inspection: Activities were available every day. There was a full entertainment programme throughout the whole week... planned group activities each day which included exercises, memory games, chair yoga and musical entertainment.
Some carers feel the manager does not always listen to them and there is an us and them feeling with senior staff.
One staff said, 'At times it feels like them and their favourite and us, just carers not being listed to.'
Teamwork is not always strong because the management structure is unclear to staff.
The service had a management and staffing structure in place. However, this was not always clear to staff and as a result they were not always working well as a team.
Only standard induction and ongoing training with no specialist courses or funded qualifications mentioned.
Per 2020 comprehensive inspection: New staff worked alongside more experienced staff to learn... Staff completed an induction to their role and ongoing training.
AI Generated
Last inspected: April 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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