Last updated: 10 February 2026
"Strong teamwork culture and good training with effective management oversight, although staff retention details are lacking and activities miss specialist programmes."
The provider had a proactive and positive culture of safety, based on openness and honesty.
All the staff we spoke with described a strong culture of teamwork within the service.
We observed staffing levels throughout our inspection to meet people’s needs. Staff were attentive and call bells were answered promptly which ensured people received the care they required in a timely manner.
Staff were supported to develop their skills and take part in training as well as external qualifications. Staff spoke positively about the training provided.
The registered manager demonstrated a good oversight of the service through the systems they had in place which ensured regular audits took place to drive service improvement.
The service had established links within the local community and regular events took place in the service such as visiting zoo, choirs, comedians and a ventriloquist.
Staffing meets needs with prompt call bell responses but no details on staff retention or avoiding agency workers.
We observed staffing levels throughout our inspection to meet people’s needs. Staff were attentive and call bells were answered promptly which ensured people received the care they required in a timely manner.
Varied regular activities like zoo visits and exercises keep things interesting but no specialist therapeutic programmes or innovations.
The service had established links within the local community and regular events took place in the service such as visiting zoo, choirs, comedians and a ventriloquist.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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