Working at Belvedere House
Weston Acres, Banstead, SM7 3HB
Operated by Royal Alfred Seafarers' Society
68 bedsNursing homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Staff love the approachable managers and work well as a cohesive team, but only basic training, no specialist activities and incomplete mental capacity assessments hold it back."
Safety & Risk
7/10
✓
Staff demonstrated a good awareness of safeguarding procedures... Medicines were safely managed... comprehensive risk assessments in place... Lessons were learned and improvements made when things went wrong.
Staff Culture
7/10
✓
One staff member told us, 'The managers are great, I love them both.' The staffing team worked well together... One GP told us, 'They are an attentive, cohesive team.'
Staffing Levels
6/10
✓
People, relatives and staff told us that appropriate staffing levels were always maintained and rotas confirmed this. Staff had time to chat and interact with people.
Training & Dev
6/10
✓
Staff were adequately supported and trained to ensure they had the knowledge and skills to deliver care. Training was up to date. Staff received an induction... supervisions every three months.
Management
8/10
✓
The registered manager had an open-door approach for people, staff and relatives. One staff member told us, 'The managers are great, I love them both. We can go at any time to chat to them and give our feedback.'
Programmes
6/10
✓
People took part in interesting and meaningful activities each day... general knowledge quiz... outings... boat trips and to royal events... interactive, touchscreen table which had several games... for people with dementia.
Points to consider
Only standard training like mandatory courses, induction and supervisions every three months, no specialist courses or funded qualifications.
Staff were adequately supported and trained... Training was up to date. Staff received an induction which consisted of mandatory training and shadowing... supervisions which were held every three months.
Varied regular activities like quizzes, outings, boat trips and touchscreen games for dementia, but no specialist programmes or staff trained in therapies.
People took part in interesting and meaningful activities each day of the week. One person told us, 'I really enjoy the general knowledge quiz...' 'There are lots of outings...' interactive, touchscreen table.
Mental capacity assessments were not always specific to each decision and missed some best interests checks.
some mental capacity assessments were not decision specific. Some assessments... only considered whether people had capacity in general... no evidence of best interest considerations.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews