Last updated: 9 February 2026
"Enough staff to answer calls quickly and strong safety practices, although no registered manager and basic activities hold it back."
People were protected from the risk of abuse. The safeguarding policy was specific to the service... Lessons were learned when things went wrong. Staff understood their responsibilities to report accidents and incidents... Regular analysis of accidents and incidents took place.
One staff said, 'I feel a lot happier now, the team are happier, there's mutual respect.' Another said, 'We can raise things with [manager], they will listen and agree a plan of support or training or whatever is relevant.'
There was enough staff. During our inspection we observed call bells and requests for support to be answered quickly... One staff told us, 'With the nine residents, we now have the time for them.'
Staff had received appropriate training. We reviewed the training matrix and found staff were up to date with mandatory training... The manager registered all staff for the Care Certificate programme. Staff received regular supervisions which were used to review practice.
At the time of the inspection the service did not have a registered manager. The manager told us they are planning to apply to become registered soon.
Per 2020 comprehensive inspection: 'People told us about the things they enjoyed doing. One person told us they enjoyed the floor games of snakes and ladders. The staff had celebrated calendar events with a party... There was a programme of events planned and this included external entertainers.'
No permanent manager in post yet, so leadership oversight might not be fully stable.
At the time of the inspection the service did not have a registered manager. The manager told us they are planning to apply to become registered soon.
Only basic activities like games, parties, and entertainers, no dedicated coordinator or regular varied programme.
Per 2020 comprehensive inspection: 'floor games of snakes and ladders... celebrated calendar events with a party... programme of events planned and this included external entertainers.'
Only standard mandatory training and basic induction like Care Certificate, no specialist courses or funded qualifications.
Staff were up to date with mandatory training... The manager registered all staff for the Care Certificate programme... Staff received regular supervisions.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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