Last updated: 10 February 2026
"Staff feel valued and listened to by a hands-on manager with varied activities, but over-reliance on unfamiliar agency staff and safeguarding lapses hold it back."
Safeguarding systems and processes were not always followed. Whilst safeguarding incidents were reported to the relevant local authorities and the necessary action taken, CQC were not always notified, as required.
Staff expressed that they had been through a difficult period, however they felt they were now being listened to, having their concerns responded to and felt valued members of the team.
Feedback indicated that there had been over-reliance on agency staff who were not always familiar with the service or the people who used the service.
We discussed with the registered manager that training in this area was still outstanding for some members of staff.
New manager is putting things in place to make staff feel valued, he is very hands on and visible.
Per 2020 comprehensive inspection: The service provided a varied range of social activities for people that were tailored to their own preferences... gym... bistro... bingo.
Too much use of agency staff who do not always know the residents or home well, so shifts are not always covered by the right people.
Feedback indicated that there had been over-reliance on agency staff who were not always familiar with the service or the people who used the service.
Some safety concerns like slow handling of abuse risks and not always reporting them to regulators properly.
Safeguarding systems and processes were not always followed. Whilst safeguarding incidents were reported to the relevant local authorities and the necessary action taken, CQC were not always notified, as required.
Some staff have not completed their safeguarding training yet.
We discussed with the registered manager that training in this area was still outstanding for some members of staff.
AI Generated
Last inspected: December 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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