Working at Belong Warrington Care Village

Too much use of agency staff who do not always know the residents or home well, so shifts are not always covered by the right people.

Feedback indicated that there had been over-reliance on agency staff who were not always familiar with the service or the people who used the service.

Some safety concerns like slow handling of abuse risks and not always reporting them to regulators properly.

Safeguarding systems and processes were not always followed. Whilst safeguarding incidents were reported to the relevant local authorities and the necessary action taken, CQC were not always notified, as required.

Some staff have not completed their safeguarding training yet.

We discussed with the registered manager that training in this area was still outstanding for some members of staff.