Working at Belong Newcastle-under-Lyme
65 Lower Street, Newcastle-under-Lyme, ST5 2RS
Operated by Belong Limited
74 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Strong training and supportive managers foster an open culture, but unclear staff retention and basic activities hold it back."
Safety & Risk
7/10
✓
Lessons learned from prior medicines concerns; improvements including admission checklist, diabetes training and daily health observation reviews implemented.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Open culture where staff feedback was gained and used for improvements; staff felt supported by approachable managers.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were enough staff available who were deployed effectively to ensure people received support when needed.
Training & Dev
8/10
✓
Per 2019 comprehensive inspection: Ongoing training programme with staff encouraged to develop skills for progression; awards for apprenticeships and frailty academy courses; diabetes training arranged (2022).
Management
7/10
✓
Per 2019 comprehensive inspection: Staff spoke positively about the registered manager, describing them as approachable, supportive with an open-door policy.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Experience co-ordinator in place; regular activities including gym, baking, exercise sessions, board games and Belong Village community access.
Points to consider
Staff numbers meet daily needs but no details on agency use or long-term staff retention to keep workloads easy.
Per 2019 comprehensive inspection: 'there were enough staff available who were deployed effectively'
Activities programme has variety like gym and baking but lacks specialist approaches to enrich the working day.
Per 2019 comprehensive inspection: 'people accessed the gym regularly... baking sessions... exercise sessions'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2021
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews