Working at Belong Chester
36 City Road, Chester, CH1 3AD
Operated by Belong Limited
75 bedsNursing homes
Workplace Score
3.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.5/10
Key Finding
"People love the caring staff and engaging activities, but staffing shortages, manager transition, and poor medicines management hold it back."
Safety & Risk
2/10
✕
The provider was in breach of legal regulation in relation to people’s safe care and treatment, and the way medicines were managed
Staff Culture
5/10
!
People and their families spoke positively about staff and how they were treated. They told us, “The staff are absolutely brilliant, they put residents first,” and “The staff are happy, and it shows.”
Staffing Levels
3/10
✕
Feedback from most staff was they felt there were not enough staff and they were unable to keep up with the responsibilities of cleaning, cooking and laundry, alongside caring for people
Training & Dev
4/10
!
Records relating to staff supervisions showed not all staff had received supervision in line with the provider’s policies. There were some staff who had not received any supervisions in 2025
Management
2/10
✕
the service was undergoing a planned transition in registered manager leadership. An acting manager was already in post, with their CQC registration application submitted, and the previous registered manager remained within the service in a leadership role
Programmes
5/10
!
Most family members spoke positively about the activities available to their relatives. Comments included, “[Name] has been joining in with painting and having a coffee, rather than being alone, he can choose things,” and “There is a list of activities, she has her nails done, she has a good relationship with the staff, doing art and things
Points to consider
No permanent manager in post, just an acting one in transition, and some managers not always around on the floor
the service was undergoing a planned transition in registered manager leadership. An acting manager was already in post, with their CQC registration application submitted... some staff told us not all managers were visible on the floor
Not enough staff so they have to do cleaning, cooking, and laundry too, leaving no time to sit and talk with residents
Feedback from most staff was they felt there were not enough staff and they were unable to keep up with the responsibilities of cleaning, cooking and laundry, alongside caring for people
Big problems with medication like late Parkinson's drugs, wrong storage, and poor oral care putting people at risk
Time-critical medicines for Parkinson's disease were not always given at the right time to ensure they were effective for people... people did not always receive personal and oral hygiene care in line with best practice or their recorded preferences
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews