Working at Belong Atherton Care Village

Risk assessments were comprehensive, reviewed regularly and updated timely to meet people's needs... We saw that systems in place to support people's medicines were organised and medicines were managed safely... There was a culture of learning from incidents.

We found staff morale was high and they had a high focus on working as a team to ensure people received good quality care. Staff spoke positively about working for the provider and how they were supported to develop their career.

The provider used a formalised system for working out the number of staff needed per shift to meet people's needs; these are sometimes called a 'dependency tool'. At the care village it was referred to as an 'independency score'... staffing numbers indicated on the tool, matched the rotas we looked at.

We saw staff received comprehensive training which provided them with exceptional knowledge and skills. Training was developed and facilitated in line with developments in best practice... Staff had also completed 'Best practice in dementia care' training course via Stirling University.

Staff told us they felt extremely well supported by management and received excellent support through training, regular supervision and team meetings. They spoke of being given opportunities to progress and felt they were supported to achieve their full potential.

There were exceptional outcomes for people. These included; one person significantly reducing the frequency of falls... Another person had improved their walking ability from six steps to 40 steps by undertaking leg exercises at the gym and participating in 'silver fit programmes'.