Last updated: 9 February 2026
"Supportive management, strong training and positive culture, but staffing lacks details on retention alongside the manager splitting time between two homes."
People were protected from avoidable harm as risk assessments had been carried out, were regularly reviewed... Accidents recorded and reviewed daily by senior manager with actions to prevent reoccurrence.
The culture of the home was open and transparent... Staff spoke positively about their roles and the teamwork and described how they had embraced the organisations values.
People were supported by enough staff to meet their needs. Staffing levels were reviewed monthly and adjusted, such as adding a float staff member based on call bell audits.
Staff had completed induction, ongoing training including Care Certificate, funded diplomas, senior courses, and regular supervision with professional development opportunities.
The registered manager engaged with staff at all levels recognising their diversity, providing support tailored to their individual needs. Staff described the manager as accessible and supportive.
A monthly activity planner provided details of several activities... Activities available seven days a week including community links, fundraising, gardening, intergenerational projects with school children.
Staffing levels meet needs with tweaks like extra float workers during busy times, but no details on low staff turnover or minimal agency use.
People were supported by enough staff to meet their needs... Findings from a call bell audit had led to an additional member of staff on each floor acting as a float
Manager splits time 50/50 between this home and another nearby one, which might limit hands-on presence some days.
The registered manager oversaw two homes which were in close proximity... I spend roughly 50/50 between here and Woodpeckers.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp