Working at Belmont View

Staff were proactive in managing risks, and there was a reduction in falls due to the intervention of staff... Management ensured any incidents reported to them... were immediately investigated and appropriate action taken. Lessons were learned from these incidents.

Staff told us, 'We are a family here, that's what the home is about... it's the best place I've ever worked, I love it.' All staff felt valued and supported by the management team and provider.

Staff spoken with were long standing... Our observations on the day were that the home was calm, organised and staff had sufficient time to spend with each person when needed.

Some staff had received more in-depth training in some areas of their interest like dementia, continence, falls and nutrition which gave them the roles of Champions... developing a staff culture of coaching and mentoring among the staff team.

The registered manager, deputy manager and senior leadership team led by example. People, staff, relatives and health professionals felt their views were important to the leadership team and that their opinions were listened to. All staff were valued by the registered manager which encouraged staff look at partnership working that improved the quality of care people received.

Belmont View provides 'Namaste'... Staff organised themed days... The monitoring sheet recorded people's behaviour prior to engaging and noted people were sleepy, agitated... Every person experienced an uplift in their mood and behaviour.