Last updated: 10 February 2026
"Supportive leadership and a strong person-centred culture where staff feel proud, although some staff files lack full work histories and job references."
The registered manager reviewed incidents to identify themes. The number of significant incidents had reduced substantially over the previous 12 months.
Staff were extremely proud to work at the service. One explained, 'It's great working here.' There was a strong, visible person-centred culture.
Staff pre-employment checks had been carried out. However, not all staff records included a full work history and copies of employment references.
Care staff told us they received the training needed to meet the person's needs. The registered manager supervised and supported the staff effectively with regular supervision meetings and an annual appraisal.
The registered manager provided supportive leadership. Care workers told us the registered manager was approachable and they felt supported by them.
The person was supported in the community. This included trips to local events, shopping, meals out and a holiday away.
Some staff files were missing full work history and copies of job references.
not all staff records included a full work history and copies of employment references.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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