Working at Belmont House Care Home
High Street, Harrogate, HG2 7LW
Operated by MMCG (CCH) (Belmont) Limited
106 bedsNursing homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Good staff training and supportive culture, but medication errors, unclear risks, and management oversight gaps hold it back."
Safety & Risk
3/10
✕
People did not always receive their medicines as prescribed. ... The service did not always assess risks to people’s health and safety or mitigate them where identified.
Staff Culture
6/10
✓
The provider’s 2024 staff survey summary showed most staff “felt supported by their colleagues and believed they had the right skillset to meet the needs of the residents.”
Staffing Levels
5/10
!
We received mixed feedback about staffing levels. ... Most staff told us there were enough of them to care for people... However, some staff told us the service would benefit from having more staff, especially on a night.
Training & Dev
6/10
✓
Staff were trained appropriately. ... The registered manager had good oversight of staff training and ensured staff completed mandatory modules.
Management
4/10
!
Despite processes in place to check care records, leaders had not identified missing and contradictory information we found.
Programmes
5/10
!
People had the opportunity to engage in a range of activities, as well as trips away from the service. ... Staff discussed this with people daily to determine if they would like to attend an activity.
Points to consider
Staff make mistakes giving medication like wrong times or doses and risk records are not always clear or up to date.
People didn’t always receive their medicines at the right times or as prescribed. ... People’s risk management was not always robust and sometimes lacked clear instructions for staff.
Managers checks missed problems in care records and risks so issues built up.
The provider’s governance systems... These shortfalls were not picked up by the provider’s governance systems.
Some staff and family say there are not enough workers especially at night so shifts feel stretched.
Some people and relatives felt more staff were needed, especially at night. ... some staff told us the service would benefit from having more staff, especially on a night.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews