Last updated: 10 February 2026
"Supportive management and open culture with stable staffing and good safety, but activities get mixed reviews and lack stimulation when the coordinator is off."
Medicines were safely managed; risks identified by detailed assessments and staff followed risk management plans; incidents reviewed for learning.
There was an open and transparent culture in the home; staff spoke highly of the support and supervision they received.
There were enough staff to support people safely and to ensure people's needs could be met in a timely way; no agency staff used since last inspection.
Staff were trained to be able to provide effective care; structured induction and shadowing in place, though some training appeared overdue due to recent policy change.
The registered manager was passionate and committed to providing high quality, person-centred care; staff told us the registered manager and provider were approachable and supportive.
Activities coordinator employed but feedback from people and relatives mixed; periods lacked social stimulation when coordinator on leave.
Activities get mixed reviews and can lack stimulation on days when the coordinator is off, so some shifts are mostly routine personal care.
Feedback received from people and their relatives about the quality of activities provided was mixed. Our observations showed there were periods which lacked social stimulation and little in terms of activities took place.
Staffing levels are adequate with no agency use, but no details on low workloads or long team stability to make it feel unhurried.
There were enough staff to support people safely and to ensure people's needs could be met in a timely way.
Training is standard with induction and supervision, but some was overdue before the recent policy update, no specialist development mentioned.
The provider had recently changed their training policy to increase the frequency staff training was to be refreshed... many staff members training appeared overdue.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp