Last updated: 9 February 2026
"Staff feel supported and valued by approachable management, although agency staff use and standard training hold it back."
Staff understood and managed risks and were aware of their responsibilities to safeguard people. Staff managed medicines well and involved people in planning any changes.
Staff felt supported and respected. One member of staff told us, “I would not work anywhere else. It’s a lovely little home.” Staff felt able to approach the management team with any personal or professional issues.
There were enough safely recruited staff to meet people’s needs. We observed call bells were responded to in a timely manner, and staff were not rushed and had time to engage with people.
On the whole, staff were up to date with all other training modules. The registered manager told us, “Training is mostly up to date. We’ve had a recent push on this.”
Staff felt the management team were open and approachable, and there were regular opportunities for staff and management to discuss incidents or areas for improvement within the service to ensure lessons were learnt.
There was a variety of activities and entertainment options available to people, such as quizzes, walks in the local community and sitting in the garden. People and relatives felt there were enough activities to keep people busy and engaged.
Training is standard and mostly up to date, but no specialist courses or funded qualifications mentioned.
Training is mostly up to date. We’ve had a recent push on this.” Staff felt able to request further training if they required it.
Enough staff usually, but they use agency workers to cover gaps in rotas.
Agency staff were used to fill any gaps in staffing rotas. Where possible, the provider ensured the same agency staff were used to ensure continuity in care for people.
Activities include quizzes, walks and games run by care staff, but no dedicated coordinator or specialist programmes.
People and relatives felt there were enough activities to keep people busy and engaged... We play all sorts of games with them.
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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