Last updated: 10 February 2026
"Happy supportive team with long-serving staff and regular training, but lack of activities, safety issues with risks and medicines, and staffing shortages at busy times hold it back."
Safeguarding policy not current since 2013, shortfalls in safe storage of medicines, risk assessments not always robust or in place.
Staff told us they were happy working at the service and felt appreciated, many had worked there for years, team supportive.
Staff were not always deployed effectively which meant there was not always enough staff to support people at busy times of the day.
Staff were given training opportunities to support them in their roles; manager had recently developed a training matrix and supervisions were regular.
Manager new to role but highly regarded by staff with open door policy, however gaps in knowledge of legislation and quality assurance did not identify shortfalls.
There was a lack of activities and engagement for people, all relatives referred to lack of activities and social engagement.
Not enough staff at mealtimes and busy times, so the team gets stretched with complex needs.
We observed at mealtimes there were not always enough staff available to support people on the first floor, this included where people ate their meals in their bedrooms.
No activities programme or coordinator in place yet, so the role is mostly routine personal care.
There was a lack of activities and engagement for people, the provider was aware of this and an activity worker was being recruited to improve people’s social stimulation.
Risk checks often missing or incomplete, medicines not stored safely, and safeguarding policy outdated.
We identified various instances where risks were not mitigated... risk assessment had not been completed... some medicines were not always safely stored, and were kept in shared boxes.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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