Working at Belle Vue Country House

Not enough staff at mealtimes and busy times, so the team gets stretched with complex needs.

We observed at mealtimes there were not always enough staff available to support people on the first floor, this included where people ate their meals in their bedrooms.

No activities programme or coordinator in place yet, so the role is mostly routine personal care.

There was a lack of activities and engagement for people, the provider was aware of this and an activity worker was being recruited to improve people’s social stimulation.

Risk checks often missing or incomplete, medicines not stored safely, and safeguarding policy outdated.

We identified various instances where risks were not mitigated... risk assessment had not been completed... some medicines were not always safely stored, and were kept in shared boxes.