Last updated: 10 February 2026
"Staff love the happy family culture and supportive managers, although the activities programme lacks specialist options."
Risks were assessed and regularly reviewed... People received their medicines safely. Staff knew how to recognise signs of abuse or neglect, understood how to report them, and had completed safeguarding training. Systems were in place to record, monitor and review accidents and incidents.
Staff told us there was an open, inclusive culture at Belle Vue. One staff member said, 'I love working here, the atmosphere is happy and it's a great place to work.' A third staff member told us, 'The culture is very transparent, and the aim is clear, we provide the best person centred care and we all work together as a family to ensure this.'
There were enough staff to meet people's needs... A dependency tool was used to influence staffing levels. One staff member said, 'We've got loads of staff.' We saw staff supporting people in an unhurried, relaxed manner.
Staff told us they had access to training and development resources. One staff member said, 'Harbour Healthcare has an excellent training schedule. There is definitely an air of wanting to improve staff knowledge and aiding people in improving their career paths.'
Staff gave positive feedback about managers. One staff member said, 'I have worked in care for 11 years and I have never come across a manager as kind-hearted and hardworking. They're simply amazing.' The registered manager felt well supported.
People's relatives told us activity provision was good. One relative said, 'There are very good activity staff, they do a lot of activities, it is a very good programme.' Activities were planned around people's individual needs... we saw people engaging in a variety of activities... weekly outings.
There is a good activities programme with outings, quizzes and options for bedbound people, but no specialist named programmes or advanced tech to make the job more creatively fulfilling.
There are very good activity staff, they do a lot of activities, it is a very good programme... staff were developing a 'happiness programme' which focussed on positive experiences for people who were cared for in bed... One member of staff used an iPad to engage people in a quiz.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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