Working at Belle Vue Care Home
123 New Bedford Road, Luton, LU3 1LF
Operated by Optimal Living (Luton) Limited
8 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Supportive management, happy staff and strong safety measures shine, but COVID staffing pressures and no dedicated activities coordinator hold it back."
Safety & Risk
9/10
✓
Staff ensured visitors and people were safe by completing thorough checks to reduce COVID-19 risks. This included screening questions and checks on temperatures, lateral flow test results and for professional visitors, checks on their vaccination status. We were assured that the provider was using PPE effectively and safely.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff were happy working at the service and were committed to providing high-quality care and support. Staff felt valued and enjoyed their jobs.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were enough staff on duty to support people safely. Relatives also confirmed there were enough staff when they visited.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: All staff new to care completed the care certificate and worked to achieve a diploma in health and social care. Some staff had recently completed specialist training to enable them to assess observed behaviours of people with a view to completing positive behaviour support plans.
Management
8/10
✓
Staff told us they felt supported by the registered manager and were given training and support in relation to managing infection prevention and control (IPC) and how to safely use Personal Protective Equipment (PPE). The registered manager was proactive in seeking additional support and guidance.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Staff encouraged people to take part to whatever degree they were able in the preparation and cooking of meals, snacks and drinks. One person showed me pictures of what they had been baking... learning to bake cakes, learn to read and write and attending social clubs; for others it was going on holiday.
Points to consider
Staff numbers are adequate to keep people safe but there were COVID-related pressures and no details on low staff turnover or minimal agency use.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures. Per 2019 comprehensive inspection: There were enough staff on duty to support people safely.
Varied everyday activities like baking, cooking, outings and holidays enrich the role a bit but no dedicated coordinator or specialist programmes mentioned.
Per 2019 comprehensive inspection: Staff encouraged people to take part... preparation and cooking of meals... pictures of what they had been baking... attending social clubs; for others it was going on holiday.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews