Last updated: 10 February 2026
"Staff feel well supported by management with good team morale, but staffing shortages and no activities programme lead to rushed care and little time with residents."
There was a clear safeguarding policy with details of which agencies to contact in the event of any concern. The service learnt from incidents and made improvements where needed.
Staff told us that the morale in the team was good, and they felt valued and well supported.
Throughout the inspection staff were busy with care tasks. They had little opportunity to spend any meaningful time with people or ensure their safety.
Staff confirmed they had completed training necessary for their role.
Staff told us they felt well supported by the management team.
staff were busy with care tasks. They had little opportunity to spend any meaningful time with people
Not enough staff at busy times, so you get rushed between tasks with no time to chat with residents.
People and relatives gave us mixed feedback about staffing levels. Comments included, “There’s not enough staff; they say, ‘I’ll just be two minutes,’ and it was 55 minutes this morning.” Staff said there were times when they could be rushed, for example at busy times like lunch time
No activities programme or coordinator, so the role is mostly routine personal care.
Throughout the inspection staff were busy with care tasks. They had little opportunity to spend any meaningful time with people or ensure their safety.
Only standard training to cover the basics, no specialist courses or funded qualifications.
Staff confirmed they had completed training necessary for their role.
AI Generated
Last inspected: August 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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