Working at Belle Green Court

Not enough staff at busy times, so you get rushed between tasks with no time to chat with residents.

People and relatives gave us mixed feedback about staffing levels. Comments included, “There’s not enough staff; they say, ‘I’ll just be two minutes,’ and it was 55 minutes this morning.” Staff said there were times when they could be rushed, for example at busy times like lunch time

No activities programme or coordinator, so the role is mostly routine personal care.

Throughout the inspection staff were busy with care tasks. They had little opportunity to spend any meaningful time with people or ensure their safety.

Only standard training to cover the basics, no specialist courses or funded qualifications.

Staff confirmed they had completed training necessary for their role.