Working at Bell Lane
34 Bell Lane, Birmingham, B33 0HT
Operated by Midway Care Ltd
3 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Stable staffing with no vacancies and thorough training and support, but no permanent manager and a pending safeguarding investigation hold it back."
Safety & Risk
6/10
✓
Staff knew about safeguarding procedures. Risks were assessed and managed. People received their prescribed medicines in a safe way, but a safeguarding allegation had been made and investigation outcome was pending.
Staff Culture
6/10
✓
Staff told us they were listened to and it was a good place to work. Their comments included, 'The new manager has made improvements', 'staff morale has improved' and 'We have no staff vacancies now.'
Staffing Levels
7/10
✓
There were enough staff to support people safely and flexibly. Staff worked on a one-to-one basis with some people they supported during the day. 'We have no staff vacancies now.'
Training & Dev
7/10
✓
Staff received the training they needed and regular supervision and support. Staff also received specialised training to ensure they could support people safely. New staff completed a comprehensive induction.
Management
2/10
✕
The service had a manager who had applied to become registered with the CQC. The manager, who was registered with the CQC for another location spent part of the working week at both services.
Programmes
6/10
✓
People took part in a range of activities... including baking, walking, listening to music, sensory lights, hydrotherapy... supported to go out in the community, attend college, picnics, parks, theatre trips.
Points to consider
No permanent manager in post for this home, as the one in charge had only applied to register.
The service had a manager who had applied to become registered with the Care Quality Commission.
A safeguarding alert about people's care was raised and the full investigation report was still awaited.
A safeguarding allegation had been made to CQC in November 2018 about people's care. The provider had investigated the allegation but at the time of report writing CQC were waiting for the investigation report.
Activities are varied but basic like baking, music and outings with no dedicated coordinator or specialist programmes.
People took part in a range of activities and were supported to try out new experiences based on their interests. These included baking, walking, listening to music, sensory lights, hydrotherapy... community trips.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews