Last updated: 10 February 2026
"Staff get regular training and feel valued, but staffing shortages left them rushed while safety risks like poor infection control and medicine storage persisted."
The provider did not manage the risk of infection. They did not always detect and control the risk of it spreading... Medicines were not always stored safely.
Staff consistently told us they felt valued and appreciated by the management team.
On the first day of the assessment, we saw staff were rushed and people could not be assured they would have their needs met promptly.
Staff told us they had regular training, and an induction was in place to support staff who were new to the service. One staff member commented, “We get plenty of training.”
The provider remained in breach of the regulation regarding good governance as further action was required to achieve compliance.
Events and activities were planned, and people could participate in these if this was their wish. These included a ‘Keep Fit’ activity, support to follow a faith, and visits to local pubs.
Not enough staff at times, leaving care workers rushed and unable to meet needs promptly.
On the first day of the assessment, we saw staff were rushed and people could not be assured they would have their needs met promptly.
Unclean kitchen and poor medicine storage like unmonitored temperatures raised infection and safety risks.
We found the kitchen where food was stored, prepared and cooked was unclean... Medicines were not always stored safely. Staff did not monitor the temperature of the room where medicines were stored.
Weak management checks missed ongoing problems like unclean areas and medicine issues.
Audits had not identified areas that required improvement... the audit systems had not identified the concerns we found.
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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