Working at Belchford
Hesleden Road, Hartlepool, TS27 4PB
Operated by Voyage 1 Limited
7 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Supportive management, strong safety and positive culture, but unclear staff retention and no dedicated activities coordinator."
Safety & Risk
8/10
✓
Effective systems to safeguard from abuse with referrals actioned; risk assessments in place; medicines managed safely with competency checks; incidents reviewed for learning.
Staff Culture
7/10
✓
Staff gave positive feedback about the culture in the home. One staff member told us, "I like the interaction we have with people, it is encouraged." Staff felt listened to in meetings.
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's needs. This included having enough staff to meet people's social needs. One staff member commented, "Staffing levels are alright, we are always out [with people in the community]."
Training & Dev
7/10
✓
Per 2017 comprehensive inspection: Staff received mandatory and specialist training including Level 2/3 NVQs in Health and Social Care, dementia, autism, and regular supervisions and appraisals.
Management
7/10
✓
Relatives and staff described the registered manager as supportive and approachable. One staff member told us, "I am very supported. If there is a problem [registered manager] and [deputy manager] are very approachable. You are listened to and get feedback."
Programmes
6/10
✓
Per 2017 comprehensive inspection: Staff supported varied activities including community trips to cinema and McDonalds, holidays, music, Lego, jigsaws, Kynren events; 2023 notes staff take people 'all over'.
Points to consider
Staff numbers are enough for daily care and community outings, but no info on low staff turnover or using few agency workers.
There were enough staff on duty to meet people's needs... One staff member commented, "Staffing levels are alright, we are always out [with people in the community]."
Varied outings like trips, music and games keep the day interesting, but no dedicated activities coordinator or specialist programmes.
Staff supported people to engage in activities and to access the community... Per 2017: trips to McDonalds, cinema, holidays, Lego, jigsaws.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews