Last updated: 9 February 2026
"Good training and safe medicines alongside a supportive culture, but no permanent manager and basic activities hold it back."
People continued to be given their medicines safely... One medicine administration error had been reported in the previous 12 months. This was dealt with appropriately
Staff described the manager and management team as open, approachable and supportive
People benefitted from adequate staffing ratios which ensured there were enough staff on duty to meet people's diverse, complex and individual needs safely
The training identified by the service as mandatory was completed by all staff at the required intervals... encouraged to develop their skills, achieve a professional qualification and were provided a career structure
There is not a registered manager running the service, currently. However, the service has been managed to a good standard by an interim and acting manager
People continued to be given opportunities to participate in a number of internal activities... Community and external activities and outings had improved over the past few months
No permanent manager in place, just an acting one who is starting the registration process
There is not a registered manager running the service, currently... The acting manager... had started the process to register as the manager
Activities are basic with some internal options and outings, but staff sometimes can't prioritise them due to other duties
Professionals, a complainant and some staff felt there were not always enough staff to prioritise the activities programme
Staffing is adequate overall but one professional noted occasional shortages delaying help with transfers
One professional felt there sometimes appeared to be a shortage of staff and there was, on occasion, a delay in finding a staff member to help visiting professionals
AI Generated
Last inspected: February 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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