Last updated: 9 February 2026
"Strong leadership and supportive culture with good safety and sufficient staffing, but basic activities and standard training hold it back."
Staff we spoke with had a good understanding of safeguarding procedures... Risks to people's health and welfare were well managed... Medicines were well managed... people received their medicines as prescribed.
One member of staff told us how they enjoyed working at the service and said, 'The culture is very supportive to you.' The atmosphere within the service was welcoming, relaxed and calm.
People told us there were sufficient numbers of staff to meet people's needs. Staff also told us that there were enough of them to care for people safely. One member of staff said that they were, 'Never' short staffed.
Staff told us, and the records confirmed that they had received a range of training appropriate for their role which had been regularly updated. One staff member said, '[Management team] are really supportive. Any [training] you want to do, you can do.'
The registered manager promoted an open, positive person centred culture where relatives and staff felt that they could raise issues at any time. People and the staff team told us that they felt the service was well led.
This morning we had music and movement. I like [dance class]... trips out and holidays... set up a salon on a Friday... foot spas and nail things... putting together a model aeroplane.
Just basic activities like music sessions, a weekly salon for nails and feet, dance class, and some trips out, so the job is mostly routine personal care.
music and movement... dance class... trips out and holidays... set up a salon on a Friday. It's been a real hit. They got us foot spas and nail things.
Only standard training to do the basics, no specialist courses or funded qualifications to build skills.
they had received a range of training appropriate for their role which had been regularly updated
Staff numbers are enough with no shortages, but no details on staff staying long-term or using agency workers.
sufficient numbers of staff... 'Never' short staffed. The service had a robust recruitment process in place
AI Generated
Last inspected: September 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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