Working at Belamacanda

Staff we spoke with had a good understanding of safeguarding procedures... Risks to people's health and welfare were well managed... Medicines were well managed... people received their medicines as prescribed.

One member of staff told us how they enjoyed working at the service and said, 'The culture is very supportive to you.' The atmosphere within the service was welcoming, relaxed and calm.

People told us there were sufficient numbers of staff to meet people's needs. Staff also told us that there were enough of them to care for people safely. One member of staff said that they were, 'Never' short staffed.

Staff told us, and the records confirmed that they had received a range of training appropriate for their role which had been regularly updated. One staff member said, '[Management team] are really supportive. Any [training] you want to do, you can do.'

The registered manager promoted an open, positive person centred culture where relatives and staff felt that they could raise issues at any time. People and the staff team told us that they felt the service was well led.