Working at Beis Pinchas

People were protected from the risk of abuse, harm, poor care and neglect. Records showed that medicines were audited regularly so that any potential errors could be picked up and addressed quickly.

Staff morale was high, and staff told us one of the reasons they enjoyed working at this particular home was the outstanding care that was provided, and they felt proud about this. 'We are a big family here.'

Staff were provided with the training they needed to support people effectively. One staff member told us, 'It is good. We are offered lots of training. We also have distance learning and [vocational qualifications].'

The registered manager and management team demonstrated exceptional leadership which positively impacted people using the service and staff working at the home.

The service enjoyed visits from local schoolchildren... 'resident of the day'... The home used technology... immersive interactive facilities, therapeutic robots.