Last updated: 9 February 2026
"Staff enjoy a family-like culture with good training and staffing, but serious safety gaps like unreported safeguarding concerns and unsecured medicines hold it back."
Following a recent concern being raised and responded to by the police, the provider had failed to raise a safeguarding alert with the local authority.
Staff described a positive atmosphere at the service and working at the service was like ‘being part of a family’.
Staff told us they had no concerns regarding staffing levels and we observed people were responded to in a timely manner.
There was a training matrix in place which provided the registered manager with oversight of staff training levels. Staff told us they felt well trained.
The registered manager was responsive to all feedback during the inspection and took immediate action to address the concerns raised.
During the assessment, a Multi-cultural Day took place... Notices were placed in communal areas regarding activities outside the home... upcoming day trip to Blackpool.
Safety processes have big gaps like not reporting safeguarding concerns to authorities right away and leaving the medicines room unlocked with drugs unsecured.
the provider had failed to raise a safeguarding alert with the local authority... the medicines door had not been locked and had been left on the latch... new month’s supply of medication had been delivered and left unsecured
Staffing is okay with no issues reported but nothing extra like low agency use or enough staff for really personalised unhurried care.
Staff told us they had no concerns regarding staffing levels and we observed people were responded to in a timely manner.
Only basic activities like themed cultural days and occasional outings with no dedicated coordinator or special programmes to make the job more varied.
During the assessment, a Multi-cultural Day took place... People had been asked where they would like to visit next and were looking forward to an upcoming day trip to Blackpool.
AI Generated
Last inspected: November 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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