Last updated: 9 February 2026
"Supportive management and a positive team culture where staff feel valued, but mixed staffing levels sometimes cause waits for care."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
Staff told us they felt valued and how they worked very well together as a team.
We received mixed feedback about staffing levels from people, relatives and staff. Comments... “I sometimes have to wait.” “I do think they are short of staff”
Staff told us they felt they were provided with the training and support they required. One staff member told us, “I have taken courses to further develop my skills, and the provider has supported me at every stage”
Staff told us, “The manager is just brilliant, they are always on hand to help and support. I can ask them anything at all.”
The provider employed activity co-ordinators to help facilitate and deliver a range of activities for people.
Staffing levels get mixed reviews, sometimes people and relatives say there are not enough staff and waits happen for care.
We received mixed feedback about staffing levels from people, relatives and staff. Comments from people included, “There seems to be enough staff” and “I sometimes have to wait.” Relatives commented, “I do think they are short of staff”
Training is standard with induction and some supported courses, but no specialist training or funded qualifications mentioned.
Staff were recruited safely. New staff underwent a programme of induction to help them prepare for their role. Staff told us they felt they were provided with the training and support they required.
Activities have a coordinator and some variety, but no specialist programmes or innovative approaches described.
The provider employed activity co-ordinators to help facilitate and deliver a range of activities for people. A relative confirmed, “They encourage [Name] and he likes music. Activities are good here.”
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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